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FAQ'S & Support
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DGM
 
The fastest way to
download Adobe's most
popular viewers.
AdobeReader
Television services
in the UK will go
completely digital
Digital
 
FAQ'S
Why can't I find what I'm looking for on your website?
2009/01/09
Hopefully we've made it really easy for you to find what you're looking for on our website! There are 2 main ways to search
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How do I get latest news & products from you?
2009/01/09
Customers can register their details with us via online and we will keep them updated of our latest products. http://203.215.252.37/registration_tw/registration.asp
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Will there be a charge for "No Fault Found" product?
2009/01/09
When you arrange a Returns Material Authorisation [RMA] service with us and the product has been verified as a No Fault Found (NFF), there will be a surcharge of GBP25.00 + vat excluding transportation charges.


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Return of Faulty Goods: Packaging Guidelines
2009/01/09
Please note that it is in the interest of all parties to ensure that any faulty goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting.
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Goods become faulty during use
2009/01/09
If your goods become faulty after 14 days during use, you can contact our customer service hotline to arrange a product service return.
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Goods are faulty on Arrival
2009/01/09
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery.
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Can I exchange my purchase product with you?
2009/01/09
No, unfortunately you will need to exchange your product with your supplier.
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Can I return the purchased product directly to you?
2009/01/09
No, unfortunately you will need to contact your supplier for any return purchases.
We do not handle any return purchases or refunds directly with individual consumer customer.
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Can individual consumer customers buy from you directly?
2009/01/09
Unfortunately, at this time we do not sell directly to individual consumer customers
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Can trade customers buy from you directly?
2009/01/09
Yes, you may send your enquiries to sales@digimate.com
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Location
Digimate House 1, Chancery Gate Business Centre, Stonefield Way, Ruislip, London, HA4 0JA
Service hot line
>0871 250 8000
Main Office Tel
>0871 250 6000
FAX
>0871 250 7000
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